Yes. Every fragrance we sell is genuine and sourced through trusted channels. We carry authentic products from brands like Lattafa, Fragrance World, French Avenue, and Maison Al Hambra — never imitations or testers sold as full retail.

Orders are typically processed within 1–2 business days. Standard domestic shipping usually arrives within 3–7 business days after dispatch. You'll receive a tracking number by email once your order ships so you can follow it the whole way.

Shipping availability depends on your location and current carrier rules for fragrances. At checkout you'll see the options available for your address. If you have questions about a specific country, email us at sales@scentsweb.com before ordering.

For hygiene and safety reasons, we do not accept returns. See our Refund Policy page for full details.

We're sorry about that. Email sales@scentsweb.com within 48 hours of delivery with your order number and a photo of the issue, and we'll arrange a replacement or refund as quickly as possible.

Each product page lists the scent notes and family (fresh, oriental, woody, and so on) to help you decide. If you're after something specific or want a recommendation, reach out and we'll happily point you toward the right pick.

Yes. Once your order ships you'll get an email with a tracking link. You can also check your order status anytime from your account page.

We accept all major credit and debit cards along with the express options shown at checkout, including Shop Pay. All payments are processed securely.

Yes — we work with retailers and businesses. For wholesale pricing and availability, email sales@scentsweb.com with the brands and quantities you're interested in and we'll get back to you.

Email us at sales@scentsweb.com, Monday–Friday, 9am–5pm EST. We aim to reply to every message within one business day.