Shipping Policy

We are pleased to offer free standard shipping on all orders.

Orders are processed and shipped as quickly as possible from our warehouse. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

While we strive to ensure timely delivery, delivery dates are estimates only and are not guaranteed. Once a package has been picked up by the shipping carrier, shipping times and delivery schedules are outside of our control. We are not responsible for delays, service interruptions, weather events, carrier issues, or other circumstances that may affect delivery after your order has left our warehouse.

If your tracking information indicates an issue with your shipment, we recommend contacting the shipping carrier directly. If you need additional assistance, please feel free to contact us at hussein@scentsweb.com, and we will do our best to help facilitate communication with the carrier.