Returns & Refunds Policy

All Sales Are Final

Thank you for shopping with us.

To ensure the quality, authenticity, and integrity of the products we distribute, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

We encourage you to carefully review your order before completing your purchase. If you have any questions about a product before ordering, our team is happy to assist you.

Damaged, Defective, or Incorrect Orders

We take great care in preparing every order. If your order arrives damaged, defective, or if you receive an incorrect item due to our error, please contact us within 5 business days of delivery at hussein@scentsweb.com.

To help us resolve the issue as quickly as possible, please include:

• Your order number

• A brief description of the issue

• Photos of the item, the shipping box, and the shipping label

Once we review your claim, we will work with you to provide an appropriate resolution, which may include a replacement or other remedy at our discretion.

Returns & Exchanges

We are unable to accept returns or exchanges for any products unless required by applicable law. Merchandise sent back without prior authorization will not be accepted.

Refunds

Refunds are not available because all sales are final. However, if a refund is required by applicable law or is approved due to an error on our part, it will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.

Contact Us

If you have any questions about a product or your order, we're here to help. Please contact us at hussein@scentsweb.com, and we'll be happy to assist you.